Some days I get stressed and feel so busy I forget what day it is and lose my pen, and can’t find my keys and generally just experience what every busy business owner and even parents experience regularly. I may not have kids of my own but I understand that that is one of the most stressful jobs out there.
Other days, when I wake up before my alarm, it’s lovely and bright outside and I feel like I have slept well and I seem to find that time to appreciate what I do and how lucky I am to be able to do it.
I feel privileged with the trust my clients put in me, not only with their safe keys and bank details but also their personal lives.
Most of my clients I have built a solid foundation and become friends with. I am just as interested in getting to know clients’ as a whole package, after all those who embark on the journey of being in small business especially on their own put their whole life into making their dreams come true. I want to know they are ok, they are coping ok and that their dreams are on track!
I know there will always be cloudy days, and even rainy days and some people often just need a chat and a warm drink and the occasional loan of an umbrella to get them through those days, me included.
My clients’ trust me to make sure they file returns on time, that I can tell them what they need, when and how, and be able to answer all their questions – not always accounting related, and guide them in the right direction. I don’t always have all the answers, and I have to fight the urge to immediately feel inadequate in those situations.
What I will never promise a potential client is that I know everything, because simply I can’t. My chosen profession is vast, most people specialise because it is so vast and it is impossible to be an expert at everything.
What I can promise each one of my clients and my future clients is that I am very good at my job, and if I don’t know or haven’t experienced that situation I have spent my career building the tools and the resources and contacts to be able to offer the best possible, honest, reliable and timely advice that I can. So whatever question they may face I am the person they can turn to first, and I will help them through, and because of that I will add more experience to my tool kit.
Life and business is one never ending journey of education. I’m not done yet, and with each passing day and each passing problem I get closer to my dream and begin to dream more.
I also have days where I feel too sick or too swamped to want to work or know where to start. Bringing all that together and as I am beginning to expand. Now is the time I am really looking to make expansion plans.
KFH Accounts has been from day one the flexible alternative to a big corporate office. I visit clients in their own homes or places of work. I have met them for an early coffee before work, I have even had chats on parallel treadmills at the gym. I understand what running a business and having to work takes, and how difficult it can be to find time. I want to take the hassle out of bookkeeping and tax compliance and really will tailor my services to suit my clients.
However now has come the time that in order to continue this, I will be looking for office space, and I will soon after be looking to take on a member of staff. This will ensure I can offer the same level of service to all my clients but also have a more permanent base to work from.
I have been doing a bit of research on what my current clients have to say about offices and why they came to me in the first place. Apart from the joke that I am cheap, the flexibility and extra help is the main selling point. One client also said something that not only made me feel like I was on the right track in terms of approach to my business but also something I think could help many others that I know: “The best sales is not selling but listening, assessing and advising, to help”.
It won’t suit every client to have an accountant they can text after hours or meet for coffee every couple of months. Just like some clients like to keep their own books or do their own wages or pay their own invoices. Some clients want to give me complete control and I have bank log ons and passwords to everything.
It never ceases to amaze me just how much trust people put in me. That makes me incredibly proud, but also acts as an excellent testimonial, you can trust me with your finances, your passwords, your secrets and also to give you the best service for you. It’s not about making loads of money; it’s about providing the best service and helping my clients build and become successful themselves.